Lead Customer Operations Specialist Queens, NY, US

About the Role

We are looking for an extremely motivated and adaptable individual to fill a vital role that will help drive the daily success of our organization. The effective prospect will certainly be a team player that excels in a busy setup and is passionate regarding assisting a swiftly broadening business accomplish its objectives. As an important part of our personnel, you will play a vital duty in maintaining remarkable efficiency criteria and ensuring smooth daily operations. We require a self-starter that can successfully manage private obligations while also collaborating with coworkers on wider efforts. Our ideal candidate has a solid job values, a can-do perspective, and a steady devotion to top quality. In this setting, you will be anticipated to continually show a dedication to keeping the highest possible standards of professionalism and reliability, whether interacting with colleagues or representing our firm to exterior partners. We look for a diligent, trustworthy, and ambitious professional that is eager to find out and evolve with our dynamic team.

Responsibilities

• Drive company success by finishing day-to-day jobs that add to the firm's total efficiency and tactical purposes.
• Foster a professional and orderly work space that fulfills the firm's high criteria.
• Job closely with cross-functional groups to deliver jobs on time and to a high criterion.
• Adhere to internal plans and procedures to ensure uniformity, accuracy, and top quality in all jobs.
• Keep exact documents of daily tasks, as needed, to sustain openness and responsibility.
• Leverage firm resources, consisting of modern technology and equipment, to optimize process and information monitoring.
• Proactively recognize locations for improvement and share recommendations with senior management.
• Support stringent security, safety, and compliance methods to protect the company's passions.
• Deliver phenomenal support to colleagues and clients, advertising a joint and favorable workplace.
• Embark on extra obligations as needed to sustain the growth and development of business and team.

Benefits

Our overall incentives program is customized to recognize and reward your expertise, tenure, and dedication, offering an extremely affordable income and benefits structure. We provide substantial insurance protection, encompassing medical, oral, and vision look after employees and their liked ones. To safeguard your economic future, we provide retirement plans with employer-matched payments, along with sufficient paid leave for leisure, individual matters, and observed holidays. Your mental and psychological wellness is also a concern, with accessibility to therapy solutions, employee support initiatives, and a society that cultivates work-life balance. As a valued staff member, you'll delight in blessed access to our products and services, plus unique discounts and rewards from partner organizations. We're dedicated to supporting your professional development through continuous learning chances, mentorship, and methods for improvement within the company. Our work environment is built on a structure of inclusivity, regard, and variety, where everyone feels valued and empowered to prosper. Furthermore, we provide a series of wellness campaigns, fitness incentives, and way of life benefits to support your total quality of life. With an open-door policy and a leadership team that embodies honesty, ethics, and a desire to pay attention, you'll have a direct line of communication to share your thoughts, ideas, and feedback.

Role Overview